Shipping & Delivery Policy

Welcome to Charmj (available at https://charmj.com). We take immense pride in curating and providing exceptional jewelry collections, including handcrafted Bracelets, elegant Earrings, timeless Necklaces, and sophisticated Rings. Our primary objective is to deliver your chosen statement pieces securely, efficiently, and transparently, ensuring an unparalleled customer experience from the moment you complete your checkout to the precise second your package arrives at your doorstep.

To establish clear expectations, minimize transaction friction, and ensure complete transparency regarding our physical distribution networks, we have established this comprehensive Shipping & Delivery Policy. By completing a transaction on our e-commerce platform, you hereby acknowledge, understand, and agree to the operational timelines, financial obligations, carrier structures, and governance terms detailed below.

1. Operational Order Processing & Logistics Infrastructure

An efficient logistics pipeline requires strict adherence to daily operational schedules. Every order submitted to Charmj undergoes rigorous verification, secure payment reconciliation, quality control assessments, and specialized protective packaging designed to preserve the structural integrity of delicate items such as rings and drop earrings.

• Daily Order Cut-Off Time: 5:00 PM EST (Eastern Standard Time), Monday through Friday.
• Processing Schedule: Orders finalized prior to 5:00 PM EST on a standard business day enter our fulfillment queue on the same afternoon. Orders completed after 5:00 PM EST on Friday, or at any time during Saturday and Sunday, will be systematically logged into our fulfillment queue on the immediately succeeding Monday business morning (excluding federally recognized holidays).
• Order Modification Constraints: Due to our expedited operational workflows, once an order crosses our 5:00 PM EST threshold, cancellations or modifications regarding destination addresses, item configurations, or recipient metadata may not be feasible. Customers are strongly urged to verify all input variables prior to final authorization.

2. Explicit Timelines: Handling and Transit Duration

We maintain full transparency regarding the exact physical journey of your parcel. The complete duration required to receive your jewelry merchandise consists of two distinct operational metrics: Order Handling Time and Order Transit Time.

• Order Handling Time (1 - 2 Business Days): This period encompasses internal verification, individual item inspection for structural excellence, secure placement within protective velvet pouches or presentation boxes, outer shell packing, and official transfer to our designated courier networks. This occurs exclusively Monday through Friday.
• Order Transit Time (3 - 9 Business Days): This represents the physical movement of the cargo from our primary dispatch facilities to your designated delivery point. This duration is dependent upon regional logistics efficiency, seasonal cargo volumes, and overland routes utilized by our shipping partners. Transit activities occur across standard carrier operating days.

The matrix below delineates our concrete timeline expectations for standard operations across all product categories, including Bracelets, Earrings, Necklaces, and Rings:

Destination Area	Handling Interval	Transit Interval	Aggregate Delivery Estimation
United States (Domestic)	1 - 2 Business Days (Mon - Fri Processing)	3 - 9 Business Days (Carrier Dependent)	4 - 11 Business Days From Purchase

3. Flat-Rate Shipping Fee and Economic Framework

To ensure maximum consistency and eliminate unexpected charges at checkout, Charmj operates under a standardized pricing structure. We do not apply variable or hidden surcharges based on the physical weight or volumetric specifications of your jewelry items.

Service Tier	Geographic Coverage	Applicable Surcharges	Fixed Shipping Cost
Standard Insured Shipping	All Valid Continental U.S. Addresses	$0.00 (None)	$6.99 USD

This fixed fee of $6.99 USD remains uniform regardless of the quantity of products enclosed in the shipment. Whether purchasing a single ring or an expansive suite featuring multiple necklaces and matching bracelets, the cost remains static at $6.99 USD. This fee covers all associated packaging, tracking administration, and domestic carriage fees.

4. Authorized Delivery Services & Tracking Mechanics

To guarantee secure and reliable transit for high-value fashion accessories, Charmj maintains strict service contracts exclusively with premier, legally verified national logistics networks. Your orders are assigned to the following recognized delivery services:

• United States Postal Service (USPS): Utilized primarily for standard residential drop-offs, post office boxes, and standard domestic routes.
• United Parcel Service (UPS): Deployed for expedited ground corridors and structurally secured delivery requirements.
• FedEx: Engaged for secure commercial routes and robust destination tracking across specific regional territories.

The assignment of an individual courier network to your package is determined automatically at the point of dispatch by our automated logistics software. This selection is optimized based on regional hub efficiency, current carrier capacities, and the specific destination zip code to ensure your items remain on the most rapid path to your location.

Comprehensive Tracking Integration: Within twenty-four (24) to forty-eight (48) hours following the physical departure of your package from our facility, an automated notification containing a unique tracking alphanumeric string will be delivered directly to the electronic mail address provided during checkout. This tracking identifier allows you to monitor your package's real-time physical journey through the public portals of USPS, UPS, or FedEx. Please allow adequate time for the initial scanning sequence to populate data onto the carrier’s public database.

5. Verification of Final Destination Details

The customer holds sole legal responsibility for supplying comprehensive, accurate, and completely verifiable alphanumeric addressing information. Our systems interface directly with standardized national postal databases to pre-validate address accuracy before dispatching cargo.

• Inclusion of Secondary Designators: It is imperative that apartment numbers, suite numbers, building names, unit labels, block identifiers, and specific floor numbers are explicitly entered into the addressing module during checkout. Failure to include an accurate secondary identifier (such as Apt 402) can result in immediate carrier rejection and an automated return-to-sender execution.
• Mitigation of Addressing Errors: In the event that a typographical error is identified following order finalization, please contact our support team immediately at support@charmj.com before our 5:00 PM EST daily cutoff. Charmj disclaims financial or operational liability for packages misdelivered or lost due to faulty destination data provided by the customer.

6. Address and Delivery Discrepancies

Despite the technological infrastructure supporting our operations, unexpected logistics discrepancies may occur during transit. Charmj provides structured avenues to address anomalies such as non-delivery, damaged shipments, or missing items.

Lost or Missing Shipments: If your unique tracking number displays a "delivered" confirmation from USPS, UPS, or FedEx, but you cannot locate the package at your residence, please perform the following preliminary verification steps before contacting support:

• Check all alternative building entryways, porches, patios, and community mail repositories.
• Consult with cohabitants, neighbors, or building managers who may have accepted the parcel.
• Wait an additional twenty-four (24) hours, as carriers occasionally mark an item as delivered prematurely while still in active final-mile transit.

If the parcel remains unlocated following these steps, please contact us immediately. We will initiate a formal trace investigation alongside the respective carrier service. Claims regarding missing shipments must be reported within fourteen (14) calendar days from the carrier's posted delivery date to ensure proper processing under carrier insurance protocols.

Damaged or Compromised Freight: Our specialized packing protocols are designed to minimize transit risks. However, if a shipment arrives with clear signs of external structural damage or tampering, we advise documenting the outer carton with photographic evidence prior to opening. If the enclosed jewelry (Bracelets, Earrings, Necklaces, or Rings) exhibits structural damage, please submit detailed photographic documentation to our customer service email within forty-eight (48) hours of arrival to initiate a replacement order or credit evaluation.

7. Force Majeure & Uncontrollable Logistical Interruptions

While Charmj works closely with its logistics partners to maintain the 3 to 9 business day transit window, unexpected delays beyond our reasonable control can occur. These events include extreme meteorological occurrences, regional infrastructure failures, civil unrest, transport union strikes, global health emergencies, or deep supply chain delays at major national sorting hubs. In such scenarios, our customer service team will work transparently to provide updated delivery projections based on the latest carrier updates.

8. Customer Support & Corporate Communication

We maintain an open channel of communication to address your questions and inquiries regarding our shipping protocols, tracking information, or transit statuses. Our dedicated support team is available during our standard business hours to ensure professional support.

All inquiries received outside standard operating hours will be addressed chronologically on the next business morning. We value your business and look forward to delivering your fine jewelry items securely.