Order Cancellation & Change Policy

At Charmj (accessible at https://charmj.com), we understand that choices can evolve and mistakes can happen during the excitement of selecting new fine jewelry pieces. Whether you have purchased a Ring, an elegant pair of Earrings, a statement Necklace, or a custom Bracelet, we strive to provide a flexible yet structurally sound operational window to accommodate cancellation or modification requests.

Because our e-commerce platform relies on an automated, highly efficient fulfillment chain to meet our standard shipping promises, we have established this explicit Order Cancellation & Change Policy. This document defines your rights, limits, and the operational procedures required to amend or stop a transaction before it transitions into physical transit.

1. The Critical Operational Cut-Off Windows

To maintain our swift 1-2 business day handling timeline, orders are electronically queued and transmitted directly to our packing facility upon submission. Your ability to successfully cancel or change an order rests entirely on the time your request is received relative to our daily cutoff:

• Daily Order Cut-Off Time: 5:00 PM EST (Eastern Standard Time), Monday through Friday.
• Orders Placed Before 5:00 PM EST: If you place an order on a regular business day prior to 5:00 PM EST, you must contact our support desk immediately. We can only guarantee modifications or cancellations if the request is logged and processed by our help desk before the 5:00 PM EST threshold on that same day.
• Orders Placed After 5:00 PM EST or Weekends: If an order is finalized after 5:00 PM EST on a Friday, or anytime on a Saturday or Sunday, you have until 5:00 PM EST on the immediately following Monday morning to secure a cancellation or amendment.

2. Permissible Types of Order Modifications

If your order is still within the acceptable processing window inside our fulfillment facility, you may request changes to specific metadata fields or product configurations. The matrix below details what can be structurally altered:

Modification Category	Operational Scope & Limitations	Action Status
Destination Address Corrections	Updating secondary identifiers (e.g., changing Apt 402), fixing street typos, or adjusting zip codes within the same state.	Allowed Before Dispatch
Jewelry Size / Color Swaps	Swapping to a different ring band size or stone variant of the exact same product value.	Allowed Subject to Inventory
Item Inclusions & Additions	Adding extra standalone items to an already submitted order. (Requires a separate checkout due to security tokenization).	Not Supported

3. Absolute Zero-Fee Cancellation Policy

True to our consumer-first transparency ethos, Charmj enforces a strict zero-fee policy for all valid cancellations. If you request a complete cancellation before your package leaves our facility, you face no financial deductions whatsoever:

• No Restocking Fees: We do not charge fees to re-allocate reserved inventory back to our store shelves.
• No Handling Penalties: Administrative labor involved in pulling an item out of the packing stream is covered entirely by Charmj.
• Full Purchase Reimbursement: You will receive a refund equal to 100% of the total amount authorized at checkout, including the $6.99 flat-rate shipping fee and any applied sales tax.

4. Step-by-Step Instructions to Request a Change or Cancellation

To ensure your request is caught in time by our help desk operators, please execute the following communication sequence carefully:

1. Draft an Urgent Email: Address an message to support@charmj.com. You must use the same email account associated with the purchase to verify ownership.
2. Structure the Subject Line: Use an explicit, scannable subject line to flag our attention immediately (e.g., "URGENT: Cancel Order #1004" or "URGENT: Address Change Order #1004").
3. Detail the Desired Outcome: State clearly inside the message body whether you are seeking a total order cancellation or a specific change (such as updating a shipping typo or selecting a different ring size).
4. Await Formal Validation: Our support desk will respond within our operational support hours to confirm whether the order was caught in time and update you on the progress.

5. Post-Dispatch Framework: If Your Package Has Shifted to Carrier Custody

If our support team receives your communication after the package has left our fulfillment center, or if it has already been processed by USPS, UPS, or FedEx, the order cannot be stopped, changed, or intercepted in transit.

In this scenario, you must follow our standard post-delivery protocols. We advise customers to avoid refusing delivery at their doorstep, as carrier-refused parcels are handled with lower priority and can experience long delays in returning to our facility.

The Proper Resolution Method: Allow the package containing your jewelry to arrive safely at your designated location. Once delivered, preserve the items in their clean, unworn condition and follow the step-by-step instructions detailed in our Return & Refund Policy to secure a complimentary return label and get your full refund.

6. Refund Issuance Mechanics Following Approved Cancellations

When an order cancellation is successfully verified and processed by our administrative team before the cutoff, the financial refund is initialized immediately within our billing platform:

• The 10-Day Window: The cleared capital is returned to your original payment gateway within a maximum of ten (10) calendar days.
• Banking Gateways: Funds can only be returned to the exact card network or electronic wallet (Visa, Mastercard, Amex, PayPal, Apple Pay, etc.) used to place the initial order. Please allow standard banking processing days for the credit to appear on your bank statement.

7. Customer Support Infrastructure and Contact Profiles

Our administrative desk is fully equipped to prioritize urgent cancellation queues during our designated active business hours. For immediate attention, please reach out via the following channels:

All modification requests submitted overnight or outside our listed service windows are managed in chronological order starting the following business morning. We appreciate your attention to these deadlines.