Frequently Asked Questions (FAQs)

Q: What are your handling and transit times for domestic shipping?

A: Our total delivery timeline consists of two separate phases: Order Handling and Order Transit. Our Handling Time is 1 - 2 Business Days (Monday through Friday), during which your items undergo strict quality control checks and secure packaging. Our Transit Time is 3 - 9 Business Days, which represents the physical movement of the cargo to your doorstep via our designated courier networks.

Q: Is there a specific cutoff time for daily order processing?

A: Yes. Our daily order cutoff is strictly enforced at 5:00 PM EST (Eastern Standard Time), Monday through Friday. Orders completed prior to 5:00 PM EST are logged into our fulfillment queue that same afternoon. Orders placed after 5:00 PM EST, or during the weekend, are securely processed on the immediately following Monday morning.

Q: Which delivery services do you use to ship packages?

A: To ensure maximum security for our jewelry shipments, Charmj works exclusively with premier national carriers: the United States Postal Service (USPS), United Parcel Service (UPS), and FedEx. The individual courier for your parcel is assigned automatically by our logistics software at the time of dispatch to optimize regional transit speeds.

Q: How much does shipping cost at checkout?

A: We charge a transparent, uniform flat-rate of $6.99 USD for standard insured shipping across all domestic orders. This flat rate remains completely static regardless of how many items (Bracelets, Earrings, Necklaces, or Rings) are contained within your order.

Q: Are there any restocking, hidden handling, or transaction fees?

A: No. Charmj enforces a strict zero-fee guarantee. We do not charge processing surcharges at checkout, nor do we deduct restocking or handling fees if you execute an authorized cancellation or return. The matrix below contrasts our policies with typical retail standards:

Q: What is your standard return window?

A: We offer a 30-day return window. You have exactly thirty (30) calendar days from the official carrier delivery confirmation timestamp to contact us and initiate a return request for an unworn, unaltered piece of jewelry.

Q: How long does it take to get my money back after a return is processed?

A: Once your returned item arrives back at our hub and passes a quick quality control verification, we systematically issue your refund within a maximum 10-day settlement window. The capital is automatically credited back to your original payment method (Visa, Mastercard, Amex, PayPal, Apple Pay, etc.).

Q: Can I change my shipping address or cancel my order after checking out?

A: This depends entirely on timing. Cancellations and modifications can be successfully executed only if our support team receives and approves your request via email before our daily 5:00 PM EST order cutoff. Once an order crosses that threshold, it is automatically bundled and pushed to our packing stream, meaning it cannot be stopped or intercepted in transit.

Q: What should I do if my package has already shipped out but contains an error?

A: If the item has already shifted into carrier custody, we are unable to make alterations. Please wait for the parcel to reach its destination, ensure the items remain completely unworn and clean, and contact us to execute a regular zero-fee return via our standard 30-day framework.

Charmj Client Relations Profile:

Store Name: Charmj

Physical Headquarters: 1050 B St Apt 402, San Diego, CA 92101, United States

Direct Support Email Address: support@charmj.com

Active Help Desk Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST