Return & Refund Policy

At Charmj (operating via https://charmj.com), your absolute satisfaction with our fine jewelry collections is our ultimate priority. We recognize that selecting the perfect piece of jewelry—whether it is a precisely sized Ring, an elegant pair of Earrings, a statement Necklace, or a timeless Bracelet—requires complete confidence. If your purchase does not fully meet your expectations, we provide a transparent, risk-free return and refund process governed by the comprehensive terms detailed below.

Our policy is built upon a foundation of absolute transparency: we charge no fees at all for restocking, processing, or returns, ensuring a premium, frictionless consumer experience from start to finish.

1. The 30-Day Return Window

We offer a generous return framework to allow you ample time to inspect your jewelry item in person:

• 30-Day Return Window: You have exactly thirty (30) calendar days from the date your package is officially marked as "delivered" by the carrier (USPS, UPS, or FedEx) to initiate a return request.
• Eligibility Deadline: Return requests initiated after the conclusion of this 30-day window cannot be accommodated under standard terms. We strongly recommend trying on and evaluating your items promptly upon arrival.

2. Return Eligibility Criteria & Structural Condition

To qualify for a successful return, reverse processing, and subsequent refund authorization, your jewelry item must be returned to our facility in its original condition:

• Unworn and Unaltered State: The item must be entirely unworn, clean, and free of visible scratches, blemishes, dents, or signs of everyday wear. Resizing, engraving, or modifying individual ring bands or necklaces through third-party jewelers voids your return eligibility.
• Original Elements: The item must be enclosed within its original presentation boxes, fabric velvet pouches, and structural protective outer shells that accompanied the initial shipment.

3. Absolute Zero-Fee Guarantee

Charmj removes all financial friction and risk commonly associated with online luxury transactions. We enforce a strict zero-fee policy across all product categories:

Potential Cost Factor	Standard E-Commerce Rate	Charmj Client Rate	Policy Status
Restocking & Inventory Allocation	10% - 20% typical	$0.00	Completely Free
Return Processing Surcharges	Variable fees	$0.00	Completely Free
Return Logistics Coordination	Customer-paid postage	$0.00	Completely Free

When returning items to Charmj, the exact dollar amount spent during checkout is returned to you. No deductions are made for administrative time, product validation inspections, or handling operations.

4. Step-by-Step Return Procedure

To ensure accurate item association, secure transit, and rapid refund clearance, please follow this operational step-by-step sequence:

1. Submit Request via Electronic Mail: Draft an message to support@charmj.com using your original purchase email account. State your alphanumeric Order Number and list the specific item(s) you wish to return (e.g., Pearl drop earrings or Gold eternity ring).
2. Receive Authorization and Prepaid Label: Our customer support desk will evaluate your request against the active timeline criteria. Upon confirmation, a complimentary, prepaid return shipping label will be generated and delivered directly to your inbox.
3. Secure Package Assembly: Place the clean, unworn jewelry piece inside its primary display packaging. Securely place this within an outer corrugated cardboard box or a cushioned bubble envelope. Secure the outer edges with heavy-duty packing tape and firmly apply the printed prepaid label to the exterior surface.
4. Carrier Transfer: Deposit the package at an authorized service location corresponding to the carrier specified on the prepaid shipping label (USPS, UPS, or FedEx). Request a physical or digital drop-off receipt to preserve tracking continuity.

5. The 10-Day Refund Settlement Window

We prioritize timely payment reconciliation. Once your returned parcel enters our fulfillment center, it undergoes standard quality control verification within twenty-four (24) to forty-eight (48) hours to confirm item completeness and original structural condition.

• 10-Day Refund Mandate: Upon successful structural verification, Charmj systematically issues your financial refund within a maximum timeline of ten (10) calendar days.
• Original Gateway Reimbursement: Funds are automatically processed back to the exact payment method utilized during the initial purchase (e.g., specific credit card network, PayPal balance, or alternative e-commerce payment gateway). We cannot redirect refunds to alternative bank accounts or credit cards due to industry-wide anti-fraud protocols.

Banking Processing Dynamics: While Charmj ensures financial settlement within ten (10) days, please note that individual banking networks, credit card companies, and local credit unions may require supplementary business days to post the cleared capital onto your financial statement. This variance is governed by your financial institution and remains outside the control of our internal billing platform.

6. Damages, Defective Items, and Incorrect Dispatches

In the unlikely event that you receive a piece of jewelry exhibiting an structural manufacturing defect (such as loose gem claws, a damaged necklace clasp, or mismatched earring sizes), or if our logistics pipeline misroutes your order, please notify us within forty-eight (48) hours of package delivery at support@charmj.com. Provide clear, close-up photographic documentation of the defect. We will immediately arrange for an expedited replacement item or a full reverse refund with absolute priority, covering all logistics steps with zero additional cost to you.

7. Corporate Information and Support Operations

Should you require real-time clarity regarding your return shipment, tracking confirmation, or billing updates, our customer support operators are fully equipped to assist you during regular operational hours.

All communications submitted outside active business hours are safely received and answered chronologically on the immediate subsequent business morning. We look forward to providing a seamless experience.